1. SEPVN's repair services include:
- – Technical support by phone during business hours Monday to Friday
- – Quick support from SM experts: Direct contact with SM Technical Support Center, solve complex technical problems.
- – Be present within 04 hours when the device has a problem (HCM and HN). Repairs are only performed at SM, in case of on-site visits, a fee will be charged according to regulations.
- – Repair or replace with another device or component of the same function and type:
+ Equipment under warranty and out of warranty
+ Video Conferencing products, CCTV cameras and other telecommunications products are distributed from Cisco, Polycom, Samsung, Aver, Sony ...
2. Repair acceptance process:
- – Step 1: Receive the device and do a preliminary check.
- – Step 2: Quote
– Notify customers of device failure status.
– Send repair or replacement accessory quotes to customers.
– Waiting for confirmation from customer
- Step 3: Hand over the device to the customer
– Check the equipment operation before handing it over to the customer.
– Hand over repair order to customer.